Return Policy

Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.

All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Bosonshop. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of Bosonshop. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.

If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Bosonshop may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 3–5 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.

Items returned must be in their original packaging or acceptable packaging, along with all accessories in the original shipment. All instances of returns from damaged or defective products are shipped back to Bosonshop at Bosonshop’s expense. All other returns are shipped back to a Bosonshop at the customer’s expense. In cases where you choose to provide the shipping, a tracking number must be provided to Bosonshop and confirmed delivered to an our ware house to complete the warranty transaction. Please note that it is at the company's discretion to decide if the item may be returned to a Bosonshop. Please allow 2–3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.

Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.

Please allow 7–15 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.